Driver verification
Help with license, insurance, or identity verification.
Help center
How can we help?
Contact us through the website or at support@boolrider.com. We aim to respond within 48 hours.
Support categories
Payments and payouts
Questions about rider charges, refunds, or driver payouts.
Cancellations and no-shows
Report a cancellation, lateness issue, or no-show.
Safety concern
Submit a non-emergency safety report for prioritized review.
Lost item
Contact the other user first, then ask BoolRider for limited assistance.
App bug
Send a screenshot and explain what happened.
Reporting deadlines
General ride-related issues should be reported within 72 hours. Payment disputes should be submitted within 24 hours after ride completion.
Lost items
Riders and drivers should first contact each other directly using the contact methods available through BoolRider. If there is no response, BoolRider may attempt to contact the other party but cannot guarantee that an item will be found or returned.
BoolRider is not responsible for property lost, left behind, damaged, or stolen during a ride.
Safety concerns
Safety reports are prioritized. For an immediate emergency, contact 911 or local emergency services.